Privacy Policy
This Privacy Policy describes how Cover House (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from cover-house.com.
By using our website, you agree to the practices described in this policy.
1. Business Information
Business Name: Cover House
Website: https://cover-house.com
Physical Address:
R560, Sec 9, Ground Floor, Suit 2, North Karachi, Pakistan
Contact Information:
📧 contact@cover-house.com
📞 0330 2424704
2. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Shipping and billing address
Order Information
- Products purchased
- Order history
- Payment method (COD or online)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (cookies & analytics)
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Confirm COD orders
- Communicate order updates
- Provide customer support
- Prevent fraud and COD abuse
- Improve website performance and user experience
- Comply with legal and regulatory requirements in Pakistan
4. Cash on Delivery (COD) Data Usage
For COD orders, your:
- Name
- Phone number
- Address
may be shared with courier and logistics partners solely for delivery and order verification purposes.
Repeated COD refusals or fraudulent activity may result in order restrictions.
5. Sharing of Information
We do NOT sell or rent customer data.
We may share information with:
- Courier & logistics companies
- Payment processors
- Website hosting and IT service providers
- Legal authorities if required by law
All third parties are obligated to protect your data.
6. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Enable cart and checkout functionality
- Analyze website traffic
You may disable cookies through your browser, but some features may not function properly.
7. Data Security
We implement reasonable technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no method of online transmission is 100% secure.
8. Data Retention
- Order and customer data is retained as required for:
- Order fulfillment
- Legal compliance
- Accounting and record-keeping
- You may request deletion of your personal data, subject to legal obligations.
9. Consumer Rights (Pakistan)
Under applicable Pakistan consumer and data protection practices, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion (where legally permitted)
To exercise these rights, contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
- Our services are not intended for individuals under 18 years of age.
- We do not knowingly collect data from minors.
12. Changes to This Policy
- We reserve the right to update this Privacy Policy at any time.
- Changes will be posted on this page with an updated effective date.
- Continued use of the website constitutes acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.
14. Contact Us
For questions, complaints, or data requests, contact:
Cover House
📧 contact@cover-house.com
📞 0330 2424704